License Registration

LICENSE REGISTRATION TOPICS

General Information
Check Expiration/Version
Evaluation License
Annual Renewal
Register and Release Licenses

Current Version Reformat/Decommission a PC Recreating the License File Registration Timeout

General Information and First-Time Installation

There are two types of Timer Pro Licenses – Evaluation and Purchased.

When you purchase and install Timer Pro Professional you are required to enter a client code. You will find this code in the email with the download instructions. The license file will be created the first time you start the program.

The online registration process will prompt you through the process. If you do not have access to the internet you will be directed how to proceed. If you have access to the internet but your firewall is prohibiting the automatic registration process please ask your IT department for assistance

If you require immediate assistance please call us – 303-220-0130.

Check the License Expiration Date and Version

It is only necessary to reregister the PC if you receive a message to do so when you start the program. Registration requires ADMIN RIGHTS. If you download and update the system and you DO NOT receive a message to register when you start the program you do not have to re-register your license.

Evaluation License

The standard evaluation period is 15 days. Requests to extend the evaluation period can be made.

Annual Subscription – Seated Subscription Licenses

The license that was attached in PDF format to the purchase email (which provided your download instructions) indicates your subscription period and the current subscription renewal date. The renewal fee will be the prevailing rate for the current year.

The subscription program includes technical support, unlimited access to our free weekly online training classes and all updates to the program. Additionally, whenever needed, you may request a link to download the latest version so you do not need to ensure you have a backup installation file in house.

Approximately two months prior to the subscription renewal date, the main contact person(s) on file for your organization will receive via email the subscription invoice for the coming year.

Annual subscription renewal is required to continue with full functionality. If the subscription fee is not received by the due date, the program will continue to work with the exception of saving any new studies or saving any updates to existing studies. We can not guarantee that unmaintained versions will continue to operate in new hardware and software environments.

There is a 2-month grace period to renew the licenses which may be at a discounted rate lower than the purchase price. Any licenses not renewed by the grace period expiration will need to be repurchased and may be at a higher price.

Annual Renewal – Floating Licenses

Annual maintenance is included for the first year with the purchase of Timer Pro Professional floating licenses. The license that was attached in PDF format to the purchase email (which provided your download instructions) indicates your coverage period and the renewal date. The renewal fee will be the prevailing rate for that year. .

The maintenance program includes technical support, unlimited access to our free weekly online training classes and all updates to the program. Additionally, whenever needed you may request a link to download the latest version so you do not need to ensure you have a backup installation file in house.

Approximately two months prior to the renewal date, the main contact person(s) in your organization will receive via email the renewal invoice for the coming year.

Floating License renewal is required to continue with full functionality. If the renewal fee is not received by the due date, the program will continue to work with the exception of saving any new studies or saving any updates to existing studies. We can not guarantee that unmaintained versions will continue to operate in new hardware and software environments.

There is a 2-month grace period to renew the licenses. Any licenses not renewed will need to be repurchased.

You may reduce the number of floating licenses on the renewal date which will be reflected in the new server license delivered upon receipt of payment. If you wish to increase the number of floating licenses in the future, these additional licenses will need to be repurchased.

Annual Renewal – Standalone Licenses (Legacy Platform)

Annual maintenance is included for the first year with the purchase of Timer Pro Professional licenses. The license that was attached in PDF format to the purchase email (which provided your download instructions) indicates your maintenance period and the annual maintenance renewal date. The maintenance fee will be the prevailing rate for that year. .

Please note that the maintenance renewal date is the based on the purchase date and is not affected by the day you install or register the product.

Licenses must be registered on each PC and must be renewed when prompted. Refer to the section on Check Expiration/Version to determine your expiration date. You can continue to register your PC regardless of your maintenance program status.

Approximately two months prior to the maintenance renewal date, the main contact person in your organization will receive via email the maintenance invoice for the coming year.

If you elect not to continue on the maintenance for program you will be responsible for maintaining a backup copy of the installation program should you need to reinstall for any reason. The online automatic registration process may not be available. In this case you will need to contact us by phone or email when you are prompted to register your PC. Please allow 48 hours response time for assistance. We can not guarantee that unmaintained versions will continue to operate in new hardware and software environments.

The annual maintenance renewal date will remain the same regardless of where in the annual cycle the payment is made.

There is a 2-month grace period from the original due date.

The maintenance program may be reinstated any time prior to the grace period expiration by remitting the maintenance fee due. If you want to return to the maintenance program and receive its benefits after the grace period has passed, the software will need to be repurchased at the prevailing price.

If you want to reduce your current license count, you may elect to maintain only these needed licenses at the renewal time. You may be required to uninstall the non-maintained licenses at that point. If you wish to increase your license count in the future, these may need to be re-purchased.

Register and Release Licenses – Legacy Platform

The online license maintenance features are available via the menu. To access them open VIDEO TIMER PRO / TOOLBOX. The Registration section of the ribbon includes the following options:

Register License– at any time you may reregister your PC for a full year. This is independent of the status of your annual maintenance. This is a single step process unless you have a firewall issue. The message box will present a link to the Alternative Method if you have a firewall issue.

Apply License– if you were unable to use the online system and requested a manual license from us use this option to apply that license.

View License– choose this option to view the details of the license for this PC.

Unregister License– you must release any license that you wish to move to a new PC by choosing this option. No data will be lost. If you want to access the system on this PC you must reregister again. If a PC is trying to register but no licenses are available a message will be returned with this information.

View All Licenses – from any PC you may see, and optionally export to Excel, all registration using this option.

Current Version

Open Video Timer Pro. Click Toolbox at the top of the screen. Click Contact and License Info at the left side of the ribbon. The current license information will be displayed in the format:Open Video Timer Pro. Click Toolbox at the top of the screen. Click Contact and License Info at the left side of the ribbon.

Reformat / Decommission a PC – Legacy Platform

IMPORTANT – Before you reformat or surrender your PC you must use the online system to unregister an active license so that it can be re-registered on the reformatted or new PC.

Recreating the License File – Legacy Platform

If you find your registration process is unsuccessful or running in a loop your file may have become corrupted. To remedy this, uninstall Timer Pro and reinstall it to create a new TPROLIC.TXT file

Registration Timeout Error – Legacy Platform

Contact your IT department and request them to do one or more of the following:

1) Ensure you can connect to the Internet.

2) Ensure your PC can nslookup twcf.azurewebsites.net.